Once you've bought a generator, the inclusion of a long warranty may give you some assurance of help when trouble occurs. But, as you probably know, warranties are generally not that easy to understand, and the conditions imposed are open to interpretation by a manufacturer. Many of us don't bother to critically read every word and consider all the implications. And unfortunately that's where we can come unstuck when trouble happens.
We don't doubt that legal language is needed to protect companies from abuse. But it could be helpful if they provided a preamble in plain English along the lines of "what we can do and what we can't do" before the start of the legal language.
We think this is especially relevant because we see examples of buyers frustratingly claiming a company's warranty is worthless. This is more often than not a result of restrictions. These include companies expecting customers to make repairs themselves on faulty units with parts they despatch. And this may be in spite of warnings that repairs have to be carried out by qualified technicians so as not to void the warranty.
Buyers can also be lumbered with expensive transport costs when returning a faulty unit for repair, even when it's a dud from the word go.
None of this encourages a long-term customer relationship, if that is indeed what a company is trying to achieve.
We have some additional information about portable generator warranties