It's heavy to move around, but since it's only for emergencies it serves its purpose. Buyers dislike the no-flat plastic wheels, and with these it's way too heavy to move on grass. One owner recommends you replace the supplied wheels with these RamPro 10 inch wheels
The generator is very loud. And having to change the oil every 20 hours is like having to change it every day.
While we cannot say this is fully representative of the company's Customer Service, some buyers make no bones about describing it as horrible. They say it suffers from indifference and incompetence, failing to answer and return calls or respond to emails. One owner was kept on hold for an hour, after which the call was cut off.
One owner says the company could do better to ensure there is an updated manual that reflects what's in the box. They say, for example, there is no mention of the negative battery terminal arriving unattached and hidden under the frame.
Because of its weight, courier companies are thought to have damaged some units during the delivery. Would a better protected box help to prevent this?
The warranty only covers parts in certain circumstances, and the company expect owners to fit replacement parts themselves, which is often beyond the competence of many buyers. This seems to be the practice of most, if not all, manufacturers. Have a look here
for a bit more information we have compiled about warranties in general,